Legal

Terms & Conditions

Last updated 10 September 2026 · Applies to every purchase made on r3crew.com

1. About us

R3 (also written R3Crew) is a streetwear brand operated by Mario Wageman, trading as R3Crew, 11 The Foundry, Dacorum Way, Hemel Hempstead, HP1 1BF, United Kingdom (“R3”, “we”, “us”). These Terms and Conditions govern your use of r3crew.com and every order you place with us.

2. Agreeing to these terms

By using this website or placing an order you agree to these Terms and Conditions, our Privacy Policy and our Cookie Policy. If you do not agree, please do not use the website or place an order. You must be at least 18 years old, or have a parent or guardian’s permission, to buy from us.

3. Products & pricing

Our garments are made to order. Each piece is produced individually once you buy it, so small variations in print position, colour and finish are normal and are part of the character of the product. Product photos are for illustration; screens display colours differently and we cannot guarantee an exact colour match.

Prices are set in British pounds (GBP). You can view prices in other currencies on the site; the converted amount is an estimate based on current exchange rates and the final charge is made in the currency shown at checkout. We are not VAT registered, so prices do not include VAT. We may change prices and product details at any time, and we reserve the right to correct obvious pricing errors even after an order has been placed, in which case you may cancel for a full refund.

4. Orders & payment

When you place an order you are making an offer to buy. We accept it when we send you an order confirmation email; only then is a contract formed. We may refuse or cancel an order, for example if a product is unavailable, if we cannot verify payment, or if we suspect fraud. If we cancel after payment, you receive a full refund.

Payment is taken in full at checkout through our payment provider (cards, Apple Pay, Google Pay and other methods shown at checkout). We never see or store your full card details.

Because production starts quickly, changes and cancellations are only possible while the order is still in the “processing” stage. Contact us through the contact form as soon as possible if you need to change an address, size or design.

5. Delivery

Every order is made for you and dispatched from our warehouse in China or the USA, whichever is closer to you for the item ordered. Most orders arrive within about 8 business days.

Shipping is a flat £6.50 to every destination (shown in your currency at checkout) and free on orders over £90.

Delivery can occasionally take a little longer, for example during busy periods, when a parcel is checked by customs or because of courier delays. You receive a tracking link by email as soon as your parcel ships, and you can check your order at any time on our Order Tracking page. If your parcel has not arrived within 30 days of your order, contact us through the contact form and we will trace it, resend it or refund you.

Customs and import charges. Deliveries outside the United Kingdom may be subject to import duties, VAT or handling fees charged by your country. These are set by your local authorities, are not included in our prices and are your responsibility. If a parcel is returned to us because charges were refused, we refund the product price minus the shipping cost.

Please make sure your delivery address is correct. We cannot refund orders that are lost because of an incorrect or incomplete address.

6. Returns & refunds

If you change your mind, you can cancel your order within 14 days of receiving it, in line with the UK Consumer Contracts Regulations 2013. To do so, contact us through the contact form with your order number within that 14-day period, then return the item within a further 14 days.

Items must be unworn, unwashed, with tags attached and in their original packaging.
We will give you the return address by email. Return postage is paid by you unless the item is faulty or not what you ordered.
We recommend a tracked service; we are not responsible for returns that do not reach us.
Refunds are made to the original payment method within 14 days of receiving the return and include the standard outbound shipping cost. Currency conversion differences are not refundable.

Items that have been worn, washed or damaged after delivery may be refused or refunded only in part to reflect their reduced value.

7. Faulty or damaged items

If something arrives damaged, defective, misprinted or different from what you ordered, tell us within 30 days of delivery and send us photos through the contact form. We will send a replacement or give a full refund, including shipping, at no cost to you. In most cases you will not need to send the item back. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or, if you are a consumer in the EU or elsewhere, any rights you have under your local law.

8. Intellectual property

All designs, graphics, logos, photographs and text on this website and on our products belong to R3 or our licensors and are protected by copyright and trade mark law. You may not copy, reproduce, sell or use them for commercial purposes without our written permission.

9. Using the website

You agree to use r3crew.com only for lawful purposes. You must not attempt to gain unauthorised access to the site, introduce malicious code, scrape content, or use the site in a way that damages it or interferes with other people’s use of it. We may suspend or block access to anyone who breaks these rules.

10. Privacy

We handle your personal data in accordance with UK GDPR and the Data Protection Act 2018. Our Privacy Policy explains what we collect, why, and who we share it with, including the production partners who make and ship your order.

11. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect losses such as loss of profit, or for delays and failures caused by events outside our reasonable control, including courier or postal disruption, customs delays, strikes, extreme weather or failures of our suppliers.

12. General

We may update these terms at any time; the version published on this page when you place an order is the one that applies to that order. If any part of these terms is found to be invalid, the rest still applies. These terms, together with our Privacy Policy and Cookie Policy, are the whole agreement between you and R3 regarding the website and your purchases.

13. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere, you also benefit from any mandatory consumer protection rules of your own country and may bring a claim in your local courts.

14. Contact

Write to us through the contact form or at . We reply within 2 business days.