Delivery & Returns

Delivery times & costs

Every R3 piece is made for you after you order and ships from our warehouse in China or the USA. Most orders arrive within about 8 business days.

Sometimes it can take a little longer, for example around Black Friday and Christmas, during Chinese New Year (late January – February), when a parcel is checked by customs or when couriers are busy. You can follow your parcel at any time with the tracking link or on our Order Tracking page.

Where we ship from

Orders are produced and dispatched from our warehouse in China or the USA, depending on the product and where you live. Orders to the USA are usually made and shipped domestically, which is why they arrive fastest. Items in one order may occasionally ship separately; you will get a tracking number for each parcel.

Tracking your order

You receive an email with a tracking link as soon as your parcel leaves the warehouse. Tracking can take 2–3 days to show its first update after dispatch. You can also check it on our Order Tracking page. If your parcel has not arrived within 30 days of your order, contact us through the contact form with your order number and we will trace it, send a replacement or refund you.

Customs & import charges

Countries we ship to

We currently deliver to more than 90 countries:

Europe – United Kingdom, Poland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Albania, Georgia.

North & South America – United States, Canada, Mexico, Puerto Rico, Belize, Costa Rica, Bermuda, Greenland, Guam, Argentina, Chile, Colombia, Peru.

Asia & Middle East – Japan, South Korea, China, Hong Kong, Taiwan, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia, India, Sri Lanka, Pakistan, Kazakhstan, Israel, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Iraq.

Africa & Oceania – South Africa, Egypt, Morocco, Algeria, Nigeria, Ghana, Kenya, Namibia, Zimbabwe, Mauritius, Cape Verde, Australia, New Zealand.

If your country is not listed, email us – we can often arrange it.

Returns

Changed your mind? You have 14 days from delivery to tell us, and 14 more days to send the item back.

1. Send us a message through the contact form with your order number and the item(s) you want to return.
2. We reply with the return address and instructions within 2 business days.
3. Send the item unworn, unwashed, with tags on and in its original packaging, using a tracked service. Return postage is paid by you.
4. Your refund, including the standard outbound shipping, goes back to your original payment method within 14 days of us receiving the parcel.

Worn, washed or damaged items may be refused or only partly refunded. Full details are in our Terms & Conditions.

Faulty or wrong items

If your item arrives damaged, misprinted, or is not what you ordered, contact us within 30 days with a few photos. We will send a replacement or refund you in full, including shipping. In most cases you can keep the item – no need to post it back.

Exchanges & sizing

Because each item is made to order we do not offer direct exchanges. Return the item for a refund and place a new order for the size you need. Every product page has a size guide with garment measurements – measure a piece you already own and compare, and if you are between sizes, go up for a relaxed streetwear fit.

Need help?

Use the contact form and include your order number. We reply within 2 business days.