Introduction
R3 (Mario Wageman, trading as R3) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at r3crew.com or purchase our products. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
The data controller responsible for your personal data is:
Mario Wageman (trading as R3)
11 The Foundry, Dacorum Way
Hemel Hempstead, HP1 1BF
United Kingdom
Email: hello@r3crew.com
Website: r3crew.com
What Personal Data We Collect
We collect and process the following types of personal data:
Information You Provide to Us
- Account Information: Name, email address, password (encrypted), billing and delivery addresses, phone number
- Order Information: Purchase history, payment details (processed securely through our payment provider), delivery preferences
- Communication Data: Correspondence with us via email, contact forms, or customer service inquiries
- Marketing Preferences: Your choices regarding marketing communications
Information We Collect Automatically
- Technical Data: IP address, browser type and version, device type, operating system, time zone setting
- Usage Data: Pages visited, time spent on pages, links clicked, referring website addresses
- Cookies and Similar Technologies: Please see our Cookie Policy for detailed information
Legal Basis for Processing Your Data
We process your personal data under the following legal bases:
- Contract Performance: To process and fulfill your orders, communicate about your purchases, and provide customer service
- Legal Obligation: To comply with accounting, tax, and legal requirements
- Legitimate Interests: To improve our website, prevent fraud, and ensure network security
- Consent: For marketing communications (which you can withdraw at any time)
How We Use Your Personal Data
We use your personal data for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your orders, deliveries, and returns
- Processing payments securely through our payment provider
- Providing customer service and support
- Sending marketing communications (only with your consent)
- Improving our website, products, and services
- Detecting and preventing fraud and ensuring website security
- Complying with legal obligations including accounting and tax requirements
Cookies
Our website uses cookies to enhance your browsing experience and provide essential functionality. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: Required for the website to function properly, including shopping cart functionality and secure checkout
- Performance Cookies: Help us understand how visitors use our website to improve performance
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (only with your consent)
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect website functionality. For more information, please see our Cookie Policy.
Who We Share Your Data With
We may share your personal data with the following third parties:
- Payment Processors: To process secure payments through WooCommerce and payment gateways (your payment card details are never stored on our servers)
- Delivery Services: To fulfill and deliver your orders
- Website Hosting and IT Services: To maintain and operate our website
- Email Service Providers: To send order confirmations and marketing communications (with your consent)
- Analytics Providers: To help us understand website usage and improve our services
- Legal and Regulatory Authorities: When required by law or to protect our legal rights
We do not sell your personal data to third parties. All third-party service providers are required to keep your data secure and use it only for the purposes we specify.
International Data Transfers
Some of our service providers may be located outside the United Kingdom. When we transfer your data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the UK authorities, to protect your personal data in accordance with UK GDPR standards.
How Long We Retain Your Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Account Data: Retained while your account is active, or as needed to provide services. You can request deletion at any time.
- Order Data: Retained for 7 years to comply with UK tax and accounting requirements
- Marketing Data: Retained until you unsubscribe or withdraw consent
- Website Analytics: Typically retained for 26 months
- CCTV or Security Data: Retained for 30 days (if applicable)
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal obligations)
- Right to Restriction: Request restriction of processing in certain circumstances
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time for processing based on consent
- Right to Lodge a Complaint: Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been violated
To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include:
- SSL encryption for data transmission
- Secure password protection (hashed and encrypted)
- Regular security assessments and updates
- Restricted access to personal data on a need-to-know basis
- Secure payment processing through PCI DSS compliant providers
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Data Breach Procedures
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of the breach, as required by UK GDPR.
Children’s Privacy
Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete such information.
Marketing Communications
With your consent, we may send you marketing communications about our products, offers, and news. You can opt out at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us directly using the details provided above
- Updating your preferences in your account settings
Please note that even if you opt out of marketing communications, we will still send you essential service-related communications regarding your orders.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
Embedded Content
Our website may include embedded content from other websites (e.g., YouTube videos, social media posts). These websites may collect data about you, use cookies, and monitor your interaction with embedded content. Please refer to the privacy policies of these third-party websites for more information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
Mario Wageman (trading as R3)
11 The Foundry, Dacorum Way
Hemel Hempstead, HP1 1BF
United Kingdom
Email: hello@r3crew.com
Complaints to the ICO
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113
Website: https://ico.org.uk
Last Updated: January 2026